Privacy
Privacy Policy
At Western Dental Practice (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and health information of our patients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected at our clinic located at House No. 3, Hill Road, F-6/2, Islamabad, Pakistan and through our website add website address.
Effective date: Last updated:
Information We Collect
We collect information that you provide to us and information generated during your care, including:
- Identity and contact details: name, date of birth, gender, address, phone number, email, and CNIC (where required for records or billing).
- Dental and health information: medical and dental history, examination findings, X-rays and images, treatment plans, prescriptions, and clinical notes.
- Appointment and communication data: booking details, reminders, and correspondence with our staff.
- Payment information: invoices, amounts paid, and payment method. We do not store full card details on our systems.
- Website data: information you submit through online forms, and technical data such as IP address and browser type collected via cookies (see Section 8).
How We Use Your Information
We use your information to:
- Provide dental care, diagnosis, and treatment.
- Schedule appointments and send reminders.
- Maintain accurate patient records as required by professional standards.
- Process payments and manage billing.
- Respond to your enquiries and communicate about your care.
- Comply with legal, regulatory, and professional obligations.
- Improve our services and, where you have consented, send you clinic updates or offers.
Legal Basis and Consent
We process your personal and health information based on your consent, the need to provide the care you request, our legitimate interest in operating the clinic, and our obligations under applicable Pakistani law. You may withdraw consent for non-essential processing (such as marketing) at any time by contacting us.
Sharing and Disclosure
We treat your information as confidential and do not sell it. We may share it only in these limited situations:
- With dental specialists, laboratories, or referral clinics involved in your treatment.
- With trusted service providers (such as IT, payment, or communication providers) who act on our behalf under confidentiality obligations.
- Where required by law, court order, or a competent regulatory authority.
- To protect the safety, rights, or property of patients, staff, or the public.
Data Security
We apply reasonable physical, technical, and organisational safeguards to protect your information against unauthorised access, loss, or misuse. Access to patient records is limited to authorised staff on a need-to-know basis. While we take security seriously, no method of storage or transmission is completely secure.
Data Retention
We keep patient records for as long as necessary to provide care and to meet legal, professional, and accounting requirements. When records are no longer needed, they are securely deleted or anonymised.
Your Rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information where we are not required to keep it.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us using the details in Section 10. We may need to verify your identity before responding.
Cookies and Website
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some website features.
Children’s Privacy
We treat information relating to minors with particular care. For patients under 18, we collect and process information with the involvement of a parent or legal guardian.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Clinic
- Western Dental Practice
- Address
- House No. 3, Hill Road, F-6/2, Islamabad, Pakistan
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at our clinic and on our website, with the effective date shown above.